Most Frequently Asked

Track Your Order Here!

Just pop in your email and order number. (It should look something like this: GSH999999.) Boom. Tracked.

If for any reason you are not completely satisfied with your purchase, rest assured we have a 30-day money back guarantee from the date you received your skincare.

This includes products that have been opened and used - we expect you gave them a red hot go before deciding ‘not for me!’. 

Please email info@gotoskincare.com within this timeframe, so we can resolve any issues. (The product not tasting very nice on your breakfast cereal will not be viewed as a legitimate reason for a refund.)

We recommend that you return the product (and they will need to be returned) via registered post, and that you pre-pay all postage.

You assume any risk of loss, theft, or damaged goods during transit, and therefore we advise you to insure your parcel. Go-To Skincare Pty Ltd will not be responsible for any loss, theft, or damage in transit if you choose not to insure. 

Final note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.

If you want to change postage details of your order please email info@gotoskincare.com with your order number as soon as possible and we will try to help.

Unfortunately we cannot cancel orders, or add product (or Twisties) once they’re processed.

Are you kidding? We'd love to. Our Australian warehouse ships everywhere, just know international orders will take a little longer to get to you (up to 14 days).

Oh, and you’re gonna want to click on the little Aussie flag in our navigation bar to triple check you’re shopping products on the right continent. 

For further info on shipping head here!

Yes! Most of the range. As proof, Zoë, our founder, has been through two pregnancies and used Properly Clean, Very Useful Face Cream, Exfoliating Swipeys, and Face Hero from the range (all other products weren’t formulated at the time!). 

The three Go-To products to avoid using during pregnancy and breastfeeding are Very Amazing Retinal, De-Crease, and Clarifying Exfoliator. They contain a couple of ingredients that pregnant individuals are to be quite wary of: retinoids (vitamin A), BHAs, oil of bergamot, and some soy products due to their potential to worsen hyperpigmentation. 

As always! We recommend you consult your doctor to determine the individual needs of you, your skin, and your little belly friend.