Useful bits

Terms of Use

Some boring but important legal stuff.

Who We Are

This website is operated by Go-To Skincare Pty Ltd ACN: 641 595 879

Level 2, 91 Campbell Street, 2010 Surry Hills (NSW).

Your Agreement

Your use of this website means that you have agreed to the following terms of use. Please note we may change these terms of use at any time, without telling you. If we make a change, the next time you use this website will mean you agree to the amended terms of use.

Our Services

We are proud of what we have achieved and the reputation we have, so we’ll do our best to prevent any delays or interruptions to the website, but we cannot promise that the website will be available at all times. We may stop the operation of part of the website or all of it, at any time and without telling you. However, we will not be responsible for any loss, cost, damage or liability that may arise as a result. We try to make sure the content on the website is accurate, but we do not guarantee this. The content is also general in nature and does not constitute advice in any way.

Some Don'ts

You must not:

  1. Use the website for anything that breaks the law or infringes someone else’s rights;
  2. Post or send any material via the website which harms anyone else or use the website to send unsolicited messages; and
  3. In any way tamper with the website or transmit any viruses via the website.

Some Dos

You must:

  1. Add chicken salt to your hot chips.
  2. Always.

Intellectual Property

The content and design of this website is all subject to copyright, which we reserve and own (or use under licence from someone else). Your browser (by its usual operation) may make a temporary copy of the website, and that’s fine by us. Also, to the extent we allow you to share parts of this website via social media, please feel free to do so. Other than that, you must not copy, adapt, store, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services on this website. If you wish to do any of these things, you must get our written permission first.

Third Party Links

This website may contain links to other websites which we do not control, so we’re not responsible for the content of those websites. Although we would typically approve of the content contained in those links, we do not endorse, provide any warranty or take any responsibility for any aspect of those websites or their content. Those links are provided for convenience only and may not remain current and you use them entirely at your own risk.

Email Communication

When you accept these terms and conditions we will automatically subscribe your email address to the Go-To member newsletter. This keeps you updated with new features, offers, promotions and partnerships. You can unsubscribe from this at any time.

SMS Communication

When you accept these terms and conditions we will automatically subscribe your phone number to the Go-To member texts. This keeps you updated with new features, offers, promotions and partnerships. You can unsubscribe from this at any time.

10% Off First Time Subscriber Offer

Clever peanuts who sign up to receive Go-To’s emails via the 10% off pop-up will be treated to 10% off their next order. (Also: Really good emails.)

Customers will be emailed a very special promo code to claim 10% off their first purchase. This offer is limited to a single-use 10% off code per email address and cannot be used in conjunction with any other discount.

Minimum spend A$59. Excluding e-Gift Cards. Valid for 30 days and not a nanosecond longer. Offer available for first-time subscribers only. 

Review & Win!

Clever peanuts who review their Go-To, Gro-To and Bro-To products will automatically go in a draw to win a skincare set of their choice. 

One review will account for one entry. One (1) winner will be chosen at random on the first business day of every month. Winners will have the choice to receive one (1) of the following: Go-To 24/7 Radiance set valued at A$140, Gro-To Big Kids set valued at $79, or Bro-To The Bedtime Skin set valued at $111. Winner will be notified via email (associated with entry) within four business days of the draw. To claim the prize, the winner will need to respond to Go-To’s email via the same medium within seven days of it being sent. Choice of set is subject to availability. Unclaimed prizes will be redrawn. Any breakages or loss of product are at the fault of the customer and will not be replaced. Any attempt by a not-so-clever peanut to obtain more entries by using multiple/different email addresses, identities or any other methods may void entries, may be disqualified, and any potential prize may be forfeited. These terms are subject to change without notice or carrier pigeon.

Refer A Friend: Give $20, Get $20

Give $20, get $20. Let a friend/sister/Uber driver know about Go-To via our Refer a Friend landing page and we’ll treat them to $20 off and give you $20 once they make their first order. Nice!

To qualify, your friend must be a new customer and have a valid email address. Your friend will receive an email with a unique referral link, which will direct them to a landing page that contains their unique $20 discount code. Once they (the friend!) have made a purchase using the unique referral link, the referrer (you!) will receive a $20 Go-To voucher via email to use on your next order*.

*Minimum spend A$79. Voucher is valid for 30 days. Available to all Go-To customers/unicorns.

Properly Clean Replacements

Your favourite mousse cleanser is now available in refillable pouches. Soft, clean, environmentally friendly faces on repeat, for as long as your Properly Clean pump keeps up.

Your bottle has been tested to comfortably withstand one refill (maybe more!) if you’re being gentle (you should be!), before the springs and suction start to deteriorate. If the pump starts to play up during this early period of usage, we will replace your Properly Clean with a new product or pump. 

Any issues after one refill is complete, is considered general wear and tear. No more replacements, you refill rabbit. This is where you purchase another bottle and start the refill journey again.

The Go-To Gang

The Go-To Gang, Go-To’s loyalty program is offered by Go-To Skincare Pty Ltd. to customers making purchases and to potential customers on gotoskincare.com. Go-To Skincare Pty Ltd. will extend certain perks and privileges as described in more detail in the Go-To Gang Terms of Use.

Geolocation

This website uses Geolocation scripts to determine the country you’re browsing from to provide a more customised experience. Your Geolocation data is not stored by our website.

Indemnity

We rely on you to comply with these terms of use, so if we suffer loss or damage or incur any costs because you breach these terms, you agree to indemnify us for those losses, damages and costs. You also indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of the website.

Disclaimer

All material on the website is provided to you without warranties of any kind, including warranties of merchantability and fitness for purpose. We do not warrant that the website or the website server are free of viruses or any other harmful components.

Limitation Of Liability

To the extent allowed by law, we exclude all liability to any person for loss or damage of any kind arising from or relating to the use of this website or the materials on this website. Where any law implies a warranty into these terms of use which may not be excluded, then to the extent the law allows us, our liability for breach of the warranty will, at our option, be limited to the supply of the goods or services again or (where applicable) repaired or replaced; or paying the cost of having them supplied again, repaired or replaced.

Applicable Law

These terms of use are governed by New South Wales law and if there’s a dispute concerning these terms of use, the courts in New South Wales will determine the outcome.

Contact Us

If you have any questions relating to these terms of use, please contact us by emailing info@gotoskincare.com.

Promotions

Promotional Codes
At checkout, only one promotional code can be used per transaction. They cannot be used in conjunction with any other offer, discount code, or Monopoly game.

Birthday Vouchers
All birthday vouchers are given in AUD $ value. Voucher must be spent within 30 days to redeem the birthday credit. Minimum spend applies.

Loyalty 2.0 Promotion 
Our Loyalty 2.0 promotion is limited to a free $20 eGift card for every existing Go-To Gang member and any clever squid who joins the Go-To Gang before 11.59PM Saturday, September 30 AEST. eGift card is valid for 30 days and available to use on orders over A$79 made via gotoskincare.com before expiry. Cannot be used in conjunction with any other offer/discount code/Monopoly game. 

CommBank Staff Affiliate
Our CommBank Staff Deals promotion is limited to 20% off all orders over $59 AUD made via gotoskincare.com with the exclusive promo code. Discount excludes gifts cards and donations and cannot be used with another promotion. Available til 11.59PM Monday, 3 June 2024 AEST.

Free GWP With Selected Products
Receive a free item of merch with your Go-To order, when adding the following products to your cart: Sunday Night, The Removalist, The Repair Shop, Body Party, Shower Party. This free item of merch is predetermined, non negotiable, and utterly useful. (Mask products listed will be bundled with a silicone applicator, body wash products above now come with exfoliating gloves.) This promotion is limited to one free piece of merch per product type, per order. This promotion may be revoked, suspended, or terminated at any time. This promotion is not transferable or valid on previous purchases made. Only while stocks last. (Not active during 10th birthday promotion).

BYO Bundle
Receive 10% off your purchase of four (4) or more (no maximum amount) unique individual Go-To products when creating a custom skincare set via the BYO Bundle webpage. The discount is: only applicable to products listed on the BYO Bundle page itself, limited to one (1) bundle per order placed, and automatically deducted at checkout. The discount is not: transferable, or valid on previous purchases made. The discount may: be revoked, suspended, or terminated at any time, and be subject to product restrictions or exclusions. This discount definitely will: grant each lucky customer the same level of unbridled joy as dancing to ABBA in your living room.