Useful bits

Shipping My Skin Care

Place your order before 11:30am (PT) on a weekday it'll zing off to you on the same day. Nice!

Delivery Option Est. Delivery Cost Tracking Available

Standard

Typically 1 - 3 business days*

Free for all orders!

Yes

All postage and handling prices above are USD unless otherwise stated.

Delivery Option Est. Delivery Cost Tracking Available Duties and taxes included*

Standard

Typically 5 - 9 business days*

$18 or FREE! For orders over $100

Yes

No**

Air freight to Canada, Mexico, Puerto Rico, Central America, but no other planets unfortunately.

 

**NOTE: Orders sent to destinations outside of the US may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering. Deal? Deal.

All postage and handling prices above are USD unless otherwise stated.

Want to get your hands on Go-To somewhere else in the world?

And if you’re a fellow Aussie, you know what to do, our warehouse elves in Sydney will take care of you via the AU website too.

Go-To is available from Douglas (Germany, Italy, France, Spain, Netherlands, Romania, Poland), so jump onto one of the individual product pages across site here, and you’ll find a big peach button directing you through to the Douglas’ online store for purchase. If you’re more of a touchy, feely, ask-the-staff-for-advice-first type person, our products can also be found in select stores across the continent too.

Track Your Order

Click below for full tracking details (including which carrier is delivering your parcel in your country):

US: https://tools.usps.com/go/TrackConfirmAction_input.

International: http://trackitonline.ru/.

Just pop in the consignment ID that USPS emails you once your order is despatched. Boom.

Same Day Dispatch

If you place your order before 11.30am (PT) on a weekday it’ll zing off to you on the same day.

(Excludes public holidays and times of zincredibly high-demand. During these times it may take up to 48 hours for our warehouse wizards to complete a mid-range spell to get your order prepared and sent off to you.)

Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.

We are still sending internationally, but orders can take up to four weeks to arrive, depending on the location.

All regular and express parcels are sent as Authority to Leave parcels so that no signature is required. Phew. How annoying are signatures.